Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
Great location
Friendly staff
Lack of natural light
Some outdated services
8.4/10
Great
Rooms
7.8
Location
8.8
Service
9.3
Dining
8.3
Guest reviews
8.4/10
based on 4 reviews
8.2
8.2/10 based on 64 reviews
Russ
United States,
April
2024
7.8/10
I had a lovely stay at the hotel. The rooms were well furnished and had everything I needed, but they looked a little old, and the curtains were broken, so there was a big spotlight outside all night. The service was top-notch, especially Ms. [Staff's Name], who was very accommodating. The location was right in the center of everything, close to restaurants and bars. The dining experience was good overall, but there were times when they ran out of fruits. Despite the minor issues, the hotel offers great value for money.
Rooms
7.0
The rooms had everything I needed, were well furnished, but looked a little old, and the curtains were broken, letting light in all night.
Service
9.0
The staff was approachable and superb in customer service. They even went out of their way to escort me to the nearest pharmacy.
Location
8.0
The hotel is located in a very central area, close to restaurants and bars, offering a convenient and vibrant setting.
Dining
8.0
The dining options were varied and suitable for both local and international tastes, although they sometimes ran out of fruits.
Facilities
7.0
The facilities were adequate for a comfortable stay with the essential amenities available.
Max
United States,
July
2023
7.8/10
The hotel offers great value for money with its centralized location near Penafrancia Church and many nearby establishments. The rooms, although small and lacking in amenities for long-distance calls, provide decent comfort. The friendly and accommodating customer service adds to the positive experience, while the dining options, though delicious, may come with some additional charges. Overall, a delightful choice in Naga.
Rooms
7.0
The rooms may be small and lack some amenities, but they offer decent comfort for the stay.
Service
9.0
The customer service is top-notch, with staff treating guests in a friendly and accommodating manner.
Location
8.0
The hotel's proximity to Penafrancia Church, Magsaysay Avenue, and various eateries make it a delightful choice in Naga.
Dining
8.0
The dining experience, while offering delicious meals, may incur additional charges for some items.
Facilities
7.0
The hotel offers basic facilities that cater to most needs, though some improvements could enhance the overall experience.
Steve
United States,
June
2023
8.6/10
I had a pleasant stay at the hotel. The rooms were spacious with great decor, although my room lacked natural light due to a frosted glass. The service was warm and welcoming, offering assistance with any issues. The location was convenient, close to the city center with plenty of dining options nearby. The dining experience was excellent, with attentive staff and delicious meals.
Rooms
8.0
My room was huge and had great decor, but it lacked natural light due to a frosted glass window.
Service
9.0
The staff were consistently warm, welcoming, and helpful, ready to assist with any requests.
Location
9.0
The hotel is conveniently located near the city center, with many dining options within walking distance.
Dining
9.0
The dining experience was excellent, with friendly staff and delicious meals.
Facilities
8.0
The hotel offers various services like room service, car hire, and shuttle service for convenience.
Great location
Lack of natural light
Billy
United States,
April
2023
9.2/10
My stay at the hotel was fantastic! The rooms smelled fresh and clean, and I loved having bathrobe and slippers provided. The furnishings were lovely, making the room cozy. However, our companion in another room didn't have bathrobe and slippers, so that was a small downside.
Rooms
9.0
I was impressed with how fresh and clean the rooms were, and having bathrobe and slippers was a nice touch. The furnishings were well put together, creating a comfortable space.
Service
10.0
The staff at the hotel were top-notch! From the moment I arrived, I felt like a VIP. They were incredibly courteous and provided superb customer service, especially Ms., who went above and beyond to make my stay memorable.
Location
10.0
The hotel's location was perfect, right in the heart of everything I wanted to see and do. Being near the river added to the charm, and having delicious dining options nearby made exploring the area even more enjoyable.
Dining
8.0
The dining experience was wonderful overall. The variety of food suited both Filipino and foreign tastes, although there were moments when certain dishes ran out and weren't replenished promptly. Despite that, the meals were delicious and satisfying.
Facilities
9.0
The facilities at the hotel were great, offering everything I needed for a comfortable stay. From the gym to the dining options, everything was well-appointed and convenient.